AUTOMATIONS & ALERTS
Turn relevant customer signals into action
Create rules that respond to analyzed customer feedback and route relevant findings through configured workflows. Notify teams or send context to supported destinations using conditions such as sentiment, urgency, topics, or tags.
Smart conditions
Define rules using supported attributes such as sentiment, urgency, topics, and tags.
Configured actions
Notify a team, route feedback, or send information to a supported destination such as a webhook.
Workflow visibility
Review rule activity, outcomes, and errors.
Context attached
Give teams the finding and original feedback so they can understand why an action was triggered.