Feedback is everywhere. Insight isn't.
Customer feedback holds valuable signals, but manually reviewing thousands of reviews, messages, and social conversations takes time. As a result, teams can miss recurring issues and emerging trends that affect the customer experience
Without Autosenti
Feedback is scattered across reviews, email, and social channels, with no single view. Manual review takes days, so important issues surface only after they escalate.
Sentiment and urgency get missed in the noise. No clear way to spot emerging patterns before they become business problems.
With Autosenti
Every channel unified into one AI-scored workspace. Sentiment, urgency, and intent tagged automatically, in real time.
Anomalies and potential churn signals are flagged before they escalate.
Automated routing gets the right issue to the right team instantly.
Everything you need to understand your customers
AutoSenti collects, analyzes, and acts on customer feedback so nothing important slips past your team.
All your feedback in one place
Bring reviews, emails, social media, marketplace feedback and more into a single, connected AutoSenti workspace — no more switching tabs or missing important signals.
AI-powered sentiment analysis
Understand customer emotion, intent, urgency and key topics automatically, so you can spot trends, issues and opportunities in real time.
Intelligent automations & alerts
Route critical feedback to the right team the moment it happens, with automated alerts, workflows and customizable rules based on sentiment, keywords or customer type.
Understand the why behind customer feedback
Business-aware AI reveals what customers feel, what keeps coming up, and where experience risks may be emerging.
Business-aware AI
Interpret sentiment, emotion, intent, and topics in the context of your business
Root cause insights
Explore recurring issues and the customer feedback behind each finding.
Experience risk signals
Spot emerging patterns and changes in customer experience
Insights that actually move the needle
AutoSenti goes beyond dashboards it tells you why sentiment moved and what to do about it.
Sentiment timeline
Track sentiment trends and feedback volume over time.
Emotion breakdown
See the specific emotions driving feedback, not just positive or negative.
Top topics
Identify the most discussed topics and the sentiment behind them.
Latest AI insight
Get AI-generated summaries and recommendations on what changed and why.
Built for teams that live in customer feedback
From manufacturers to customer success teams, AutoSenti fits how your organization already works.
Understand feedback across every customer touchpoint
From storefront and online shopping to business accounts and service interactions, AutoSenti helps teams bring feedback together, understand what matters, and act on relevant signals.
Storefront Intelligence
Understand in-store experiences through sentiment, emotions, recurring topics, and experience risk signals.
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E-commerce Intelligence
Explore feedback about products, delivery, quality, and the online shopping experience.
B2B Intelligence
Analyze business customer feedback to identify account concerns and changes in sentiment.
Service Intelligence
Understand support and service feedback, including common issues and urgency.
Business-aware AI
Interpret feedback using each business’s products, customer types, and AI guidance.
Automations & Alerts
Route relevant findings through configured workflows and notify teams.
Mailroom
Connect support and other customer-facing email accounts to AutoSenti. Monitor conversations in one workspace and identify sentiment, intent, urgency, and recurring issues.
Learn MoreConnect customer feedback to the tools your teams use
Bring reviews, support conversations, service feedback, and business customer signals into AutoSenti through available integrations, APIs, or file imports. Share relevant insights and alerts with your teams through connected workflows.
Pricing That Scales With Your Business
Every plan includes AI-powered sentiment analysis, with pricing tailored to your feedback volume, connectors, and seats.
Let’s turn your customer feedback into business growth.
Book a 20-minute walkthrough and see AutoSenti analyze your own reviews, emails, or social mentions live.